Customer retention for local businesses

Your customers are worth more than one visit.

Dharra builds your customer database, manages your reputation, and runs SMS campaigns that bring people back. Done for you, every month.

For independent local businesses with repeat customers. No long-term contract.

80%
Of first-time customers never return without a reason to come back
5×
Cheaper to retain an existing customer than acquire a new one
67%
Of customers will leave a Google review when asked the right way
30
Days to see measurable results or cancel with no further charge
How it works

Four things that work together.

We set everything up. You get a QR card, a growing customer list, and monthly campaigns that bring people back. Nothing changes about how you operate.

01
Build your customer database
A branded QR card goes in every bag, on every table, and at the counter. Customers scan, get guided through a short intelligent conversation, and opt in. Your list grows with every visit.
QR to SMS opt-in
02
Generate reviews
Happy customers guided to Google at exactly the right moment. Unhappy ones heard privately first. Delighted customers also asked to refer a friend before the moment passes.
Reviews and referrals
03
Manage your reputation
A growing Google rating. Negative feedback handled before it goes public. Monthly competitor review analysis so you always know where you stand. A business that looks as good online as it is in person.
Reputation management
04
Run SMS campaigns that actually work
Fixed monthly proactive campaigns planned in advance, and flexible reactive campaigns tailored to your business when you need them. Real customers, real responses, same day.
SMS marketing
See a live demo →
The QR card

A card in every visit.
A customer for life.

The QR card sits on counters, in bags, at reception, and on tables. Customers scan it, have a short intelligent conversation, and opt in. Your list grows with every visit.

No app. No form. Just a text message.

Happy customers nudged to Google and asked to refer a friend. Unhappy ones caught before they go public.
GDPR consent captured automatically. Repeat scanners handled without giving away another discount.
The discount offer is controlled by us. Change it any time without reprinting a card.
SCAN FOR A
DISCOUNT!
Point your camera at the code
Scan to claim
📱
Customer scans
→
🤖
Intelligent conversation
→
⭐
Review or referral
→
📋
Added to your list
What changes

More regulars. Better reviews.
A business that stays front of mind.

01
↑ Growing list
A customer database you actually own
Every opted-in customer is yours. No algorithm. No third-party platform. A direct line to people who have already chosen your business.
02
★ Better reviews
A reputation that reflects your work
Happy customers asked the right way at the right time. Your Google rating improves. New customers choose you over the competition down the road.
03
↑ Referrals captured
Word of mouth that actually scales
Delighted customers are asked to refer a friend at exactly the right moment. The right words, the right time. Word of mouth by design, not by chance.
04
£ Campaigns that pay
Fill quiet slots without paid ads
A text to your list on a slow day fills appointments and drives bookings. No ad budget. Just a message to people who already like what you do.
05
⊙ Loyalty
Customers who feel remembered
Regular touchpoints keep your name in their head. When they want what you offer, you are the first place they think of, not whoever pops up on Google first.
06
↑ Clear data
Know what is actually working
How many customers opted in this month. How many opened your campaign. How many came back. Real numbers, not guesswork.
Monthly reporting

You will always know exactly what Dharra delivered

Every month, a clear report. Not vague metrics. Real outcomes you can see in your bookings and your Google page.

Dharra Monthly Report. Forty Three
April 2026
143
New customers opted into your list
2
SMS campaigns sent this month
38%
Average campaign response rate
19
New Google reviews generated
11
Referrals captured this month
487
Total opted-in customers on your list
This month: Wednesday campaign generated 54 bookings and orders within three hours of sending. Google rating moved from 4.1 to 4.6, now above three local competitors. 11 referrals brought in new customers who had never visited before. List growth averaging 35 new customers per week.
Pricing

Priced around your business.

Every business is different. Get in touch and we will put together the right package for your setup.

No obligation. No long-term contract.

Data and privacy

Your customers' data is handled with the same care you give your work.

Every contact on your list is yours. We never share, sell, or use your customer data for anything other than running your Dharra system. You own it. You control it. You can remove it anytime.

🔒
GDPR Compliant
All data handled in line with UK GDPR requirements. Consent captured at opt-in.
🚫
Never sold
Your customer list is never shared with or sold to any third party.
✉️
You own it
Your contacts remain yours. Export or delete at any time.
🔐
Encrypted
All data encrypted in transit and at rest.
GDPR Compliant// Data never sold or shared// Encrypted in transit and at rest// You own your customer list// Cancel anytime, data removed// No third party contacts your customers// UK based operation// GDPR Compliant// Data never sold or shared// Encrypted in transit and at rest// You own your customer list// Cancel anytime, data removed// No third party contacts your customers// UK based operation//
Questions

Straight answers

"Do I need to do anything once it is set up?" +
No. We handle everything. The QR cards, the bot, the campaigns, and the reporting. You focus on your customers.
"How does the QR card work exactly?" +
A customer scans the QR code. An intelligent automated conversation collects their feedback, asks for a Google review and a referral if they were happy, and delivers a discount for their next visit. They are added to your list automatically. GDPR consent is captured in the first reply.
"What kinds of businesses does this work for?" +
Any local business with repeat customers. Takeaways, restaurants, nail bars, salons, barbers, cafes, and more. If people come back more than once and you want to be the reason they do, Dharra is built for you.
"I already use Uber Eats, Deliveroo, or Treatwell. Why do I need this?" +
Platforms like Uber Eats, Deliveroo, Treatwell, and Fresha take the booking and keep the customer data. You pay commission on every transaction, but the relationship belongs to them, not you. Dharra builds a list that is yours outright. No commission, no dependency. When you stop using the platform, your customers do not disappear.
"How does the referral capture work?" +
After a happy customer has been guided to leave a Google review, the bot follows up with a simple, natural ask to share with a friend. No awkward scripts. Just the right words at the moment when they are most likely to say yes. Referrals are tracked in your monthly report.
"How quickly will I see results?" +
Most businesses start building their list from day one. Review and referral activity typically starts within the first two weeks. Campaign results are visible the same day you send. Most clients see tangible impact within the first 30 days.
"What if customers scan the card more than once?" +
The system recognises returning numbers and responds warmly without giving out another discount. Repeat scanners are kept engaged and redirected toward future campaigns without any offer abuse.
"What is the difference between Standard and Reactive?" +
Standard includes two planned campaigns per month, scheduled in advance. Reactive adds the ability to send same-day campaigns when you need them, for example to fill a quiet slot, run a last-minute special, or respond to something happening that day. Most businesses start on Standard and upgrade once they see how well campaigns perform.
"Is there a contract? Can I cancel anytime?" +
No long-term contract. Rolling monthly subscription. Cancel anytime. Your list and data stay yours.

Your customers are worth more than one visit.

Start building your list, managing your reputation, and running campaigns that bring people back. Done for you, every month.

No setup fee. No long-term contract. Results in 30 days or cancel with no further charge.